Last updated: April 2026
KeenQuote is a software service that helps UK tradespeople generate and send professional quotes to their customers. The service is operated as a sole trader business based in the United Kingdom. Contact: support@keenquote.io
We collect: • Account data: your email address, business name, trade type, and logo (provided on registration and in settings) • Quote data: job descriptions, customer names, customer email addresses, quote amounts, and status (sent, accepted) • Usage data: when you log in, how many quotes you've created • Payment data: Stripe manages all payment processing. We store a Stripe customer ID and subscription ID but never card details. • Technical data: IP address (used for rate limiting), standard server logs
• To provide the KeenQuote service — generating quotes, sending emails to your customers, tracking acceptance • To send you transactional emails (quote viewed, quote accepted, 72h follow-up to your customer) • To manage your subscription via Stripe • To contact you about your account if necessary
• Anthropic (Claude AI) — your job description is sent to Claude to generate quote content. No personal data beyond the job description is sent. • Resend — used to deliver transactional emails. Your email and your customer's email are passed to Resend to deliver messages. • Stripe — handles all payment processing. Subject to Stripe's own privacy policy. • We do not sell your data to any third party.
We keep your data for as long as your account is active. If you delete your account, all your data (account details, quotes, and associated customer information) is permanently and immediately deleted from our systems.
As a UK resident, you have the right to: • Access the personal data we hold about you • Correct inaccurate data • Delete your data ("right to be forgotten") — available directly in Settings → Delete account • Object to processing • Data portability (export your quotes as CSV — available in Settings) To exercise any right not available self-service, email support@keenquote.io
KeenQuote uses an httpOnly authentication cookie to keep you logged in securely. This cookie cannot be accessed by JavaScript and is not used for tracking. No third-party advertising cookies are used.
Your data is stored on a secured VPS in the EU. Passwords are hashed using bcrypt. All data in transit is encrypted via HTTPS (once our domain is active). We do not store payment card details.
If we make material changes to this policy, we will notify you by email at least 14 days before the change takes effect.
For any privacy-related questions or requests: support@keenquote.io